The POSITIVE Customer Experience Briefing

Dear Colleague,

Thank you for your interest in The POSITIVE Customer Experience Briefing!   

I've created it to offer tips, reviews and other useful and entertaining content.  It should be relevant to you if you need to do any of the following:
  • Recruit, inspire, motivate and retain people and teams who will deliver the best possible experience of your brand
  • Improve sales through identifying opportunities and creating simple, actionable plans to exploit them
  • Develop products and services that will extend your brand and help you to stand out from the competition
  • Design and develop the spaces where your brand comes to life
I aim to offer a fresh perspective and insights, based on my experience and expertise.  If you like what you see, and decide to contact me to explore working together, that's entirely up to you, and a bonus for me!

So that's it - thanks again for subscribing!  If you'd like to get a flavour of who I am and what I do, please visit

With warmest regards,
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